All About Reviews! FAQs – Airbnb Community

6. Will Airbnb remove a bad review? Probably not. It has to violate their policy (profanity, racial language, not relevant to the actual stay etc.) You can ask but removals are rare. 7. What do the stars mean for guests? Guests are rated in 3 areas– cleanliness, following rules and communication. There is a “star” score for each.

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