HERO (2024): Unresponsive Camera Troubleshooting – GoPro Support Hub

This article contains troubleshooting steps for HERO (2024) cameras that turn on but don’t respond to button presses, voice commands, or screen touches. This can happen immediately while recording or while viewing media. If your camera will not turn on, please visit this article. Try the following steps to get a response from the camera: Remove the SD card and reset the camera by holding the …

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